Emergency call 112: how your phone helps in an emergency

An emergency call is a call to rescue services: 112 is the single emergency number across Europe and many other countries, alongside local numbers such as 911 in North America. It is usually possible even from a locked phone and often without a SIM card.

An emergency call is available to anyone, like a red button

In plain words

An emergency call is like the red button on a school wall: anyone can press it, even without a pass. The phone lets such a call "jump the queue": no PIN, no credit, and even over another operator's network if yours is not nearby.

How it works

Emergency numbers are available from the lock screen.
The phone can use any operator's network if its own is unavailable.
Some phones automatically send your location to rescuers.
An SOS feature can send a message and your location to emergency contacts.
Watches can call for help after a fall or a crash.

A watch calls for help after a fall

Where you'll see it

On the lock screen, the "Emergency call" button. In settings, "Safety and emergency" (Android) or "Emergency SOS" (iPhone): quick calling with several button presses, medical ID and emergency contacts.

Does it matter when buying

A lot - this is about safety. I recommend setting up your medical details, emergency contacts and quick SOS in advance. Show children and parents how to call from a locked phone. In a crisis it is also important to know local numbers and official alert channels.

Myths

Myth: You cannot call 112 without credit. Reality: Emergency calls are free.
Myth: The SOS feature calls for help fully automatically in any country. Reality: What it can do depends on the country, model and settings.

FAQ

How do I call from a locked phone?

Tap "Emergency call" on the lock screen and dial the number.

What is a medical ID on a phone?

Information about your blood type, allergies and medication that rescuers can see from the lock screen.

Does 112 work without a SIM?

In many countries, yes, but it is better to have a SIM.